How do we support our customers?

We train your team - not only the users of Shark Software, but also other team members who will be supporting those users. Our qualified trainers cover topics such as the ROI investment measures, when and how to use Shark Software in the the customers sales process as well as tips and tricks to maximise their results. All training is based on the customers own business offerings and is built around real-life sales scenarios encountered by the customers team.

The customer is in control of the agenda and we tailor the training to their needs. The session can be one or two days depending on capability and prior experience.

Some of the topics that are usually covered:

  • Shark Software usage (of course!)
  • The customer’s need for business cases
  • The ‘Do-Nothing’ decision-maker
  • Return On Investment measures
  • Board decision making
  • Customer questioning techniques

We can deliver training globally in the location of choice or arrange remote-based sessions.

To further this skills transfer, we can assist our customers in building ROI-based business cases using Shark Software live with their own clients or prospects. This allows our customers to see how their customer reacts to the process and it gives them the opportunity to pick our brains for knowledge based on our experiences when building business cases.

We'd love to hear from you!

Phone
+44 (0)1256 338635
Address
Grove House, Lutyens Close
Basingstoke, Hampshire
RG24 8AG, UK