Frequently Asked Questions

I am getting a new computer! How do I transfer Shark Software from the old computer to the new one?

Load Shark Software and select 'Help' then 'License'. On the left side of the window select 'Removal'. This will remove the license from your old computer. When your new computer arrives you can login to the Shark Portal (https://portal.sharkfinesse.com/) install and activate Shark Software on your new machine.

How do I activate my software?

Load Shark Software, from the license screen select "I am a licensed user of the Shark ROI software. Activate my software now". Enter your email address or site code on the next screen and select OK.

I have a Mac computer; can I run Shark Software on my desktop?

Yes, you can...contact us if you need more detail.

What are the system requirements for running the desktop version?

Processor: 1 gigahertz (GHz) or faster
512MB of RAM
500MB of available hard-disk space
1024x768 monitor resolution
The following operating systems are supported: Windows7 and above Mac OS X 10.5 and above

When I buy Shark Software do you have to customise it for us?

No, we don’t. You can choose whether to customise our generic version to fit your business.

Can Shark Software be used internally for purchase decisions?

Yes – contact us for more information.

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I use an Excel spreadsheet to calculate ROI so why should I use Shark Software instead?

A common question from people who recognise the importance of using ROI in business cases but who do not realise the benefits of using Shark Software that is designed specifically for this. Click here to find out why Shark Software is a better business tool than Excel for sales people.

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...If you can’t find what you’re looking for, contact us.