Frequently Asked Questions

What devices can I use Shark on?

The software is based on a smart web app architecture and is consumable across a multitude of platforms from traditional screen and keyboard to touch-based tablet and phone devices.

What internet browser should I use?

Shark can be used on any of the following browsers:

  • Chrome
  • Edge
  • Firefox
  • Safari

Can I still access Shark if I’m not connected to the internet?

Yes, we have offline functionality. For more information on how this works click here.

Can I add Shark as an App on my device?

Yes, you can. Check out this article for more information - Add Shark as an App.

What software do I need to open the business case outputs?

Shark outputs can be generated in Microsoft Office, Google Workspace and OpenOffice.

I’ve signed into Shark but its stuck on the login screen, what do I do?

This doesn’t happen often, but if it does please refresh your browser and clear your cache.

To clear your cache follow these steps:

  1. Go to
  2. Press F12 to open Developer tools
  3. Click on 'Application' tab at the top of the Developer tools window
  4. In the left menu, select 'Clear storage'
  5. Click on 'Clear site data'.

If you need any further help, contact us.

Do you provide training for your software?

Yes, we support our users in two key ways one of which is training and the second is through Deal Clinics (a supported end-customer visit). For more information on how we support our users click here.

When I buy a Shark license do you have to customise the software for us or is there an off-the-shelf version that we can get started with straight away?

No, we don’t always have to customise the software, you may decide that our generic version is enough for you to get started with. You always have the option to go down the customisation route in the future if your requirements change.

I currently use an Excel spreadsheet to calculate ROI, why should I use Shark instead?

A common question from people who recognise the importance of using ROI in business cases but who do not realise the benefits of using Shark that is designed specifically for this. Click here to find out why Shark is a better business tool than Excel for salespeople.

Can Shark be used internally for purchase decisions?

Yes, it can. Contact us for more information.

...If you can’t find what you’re looking for, contact us.

We'd love to hear from you!

+44 (0)1256 338635
Grove House, Lutyens Close
Basingstoke, Hampshire
RG24 8AG, UK


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