The Shark software has a dependency on legacy Java 6 libraries for creating Word, Excel and PowerPoint presentations. Java 6 cannot currently be installed on Mac OS Catalina because there is a newer version of Java installed on the system. Attempts to reinstall legacy Java libraries upon upgrade of the OS may result in errors restricting installation. Some users have also experienced their previously existing legacy Java libraries have been moved or quarantined.
If you are unable to install the Java software from the Apple website as prompted in the Shark software you can you can download a patched version of the Java 6 libraries software here. Before running the file please close the Shark software. If you would like help in this process please contact Shark Finesse and request a remote support session https://sharkfinesse.com/remote-support