Shark Policies


Refund, replacement and cancellation terms

The following terms apply to returns of most SFL purchases:

Requests for returns or refunds must be made in writing within 14 days of shipment / download.

All returns to SFL must be accompanied by a Return Material Authorization number (RMA number) Or Software Deactivation Code number (SDC number) to receive appropriate credit.

If the product requires activation and has already been installed, the license must be transferred back via the Activation / Removal function and include an SDC number before a return can be processed.


Purchases of consultancy days or Deal Clinics cannot be refunded where the service has already been provided or is scheduled to be delivered within a period of less than seven (7) days from the cancellation request. Maintenance contracts cannot be cancelled or returned if the cancellation request is received inside the period of maintenance and support.


SFL will generally not accept exchanges of software but will rely upon its terms and conditions relating to support warranties contained in the software license. If SFL fails to perform in accordance with these software and service warranties, refunds will be considered in accordance with the refunds policy stated above.

Delivery Policy

Software products will be shipped to customers via SFL’s software download facilities. The licensing of products will be managed by security and activation processes as part of the software structure.

Currency of transactions accepted

Prices for transactions will generally be quoted in £s (UK Sterling) but payment be will accepted in most major currencies where supported by a quote for the currency type requested.

Export restrictions

There are no contractual terms or restrictions imposed by SFL relating to the export and delivery of SFL software and services portfolio outside the United Kingdom. SFL is unaware of any legal or security obligations for use or delivery outside the United Kingdom.

What we do

At Shark Finesse we have developed an enterprise-grade cloud application to help businesses standardise and simplify their value engagements across the entire customer journey.

Shark, a business value engagement platform used by 1000’s of customer-facing teams globally (e.g. pre-sales, sales, value teams, and customer success) is easy to use, intuitive and usable directly with the customer to negotiate the likely business returns from investing in a solution.

By adopting the Shark approach you will fundamentally transform conversations with new and existing customers, close more business, and differentiate from the competition.